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Guest Care Manager

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Apply Today! Great Opportunity to work with SREE Hotels LLC!

SREE Hotels LLC is seeking an experienced Guest Care Manager to assist the General Manager in leading our team at our BRAND NEW SpringHill Suites by Marriott hotel located in the Uptown area of Charlotte, NC

OPENING IN APRIL 2017!

ABOUT SREE HOTELS LLC

As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 20 brand name hotels in popular markets like Charlotte, Raleigh, Columbia, Charleston, Cincinnati and Washington and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton, Starwood & IHG. Our Corporate Office is centrally located in the beautiful Ballantyne area of Charlotte, NC.

ABOUT SPRINGHILL SUITES by MARRIOTT – CHARLOTTE UPTOWN

Welcome to the SpringHill Suites by Marriott located in the heart of Charlotte's Fourth Ward area. This brand new hotel will open in April 2017 and will offer guests unparalleled modern amenities and fresh, local complimentary breakfasts. Located within walking distance to many of Uptown Charlotte's major attractions such as Discovery Place, The Blumenthal Theater, Charlotte Mint Museum and the Nascar Museum, not to mention its close proximity to Bank of America Stadium and Time Warner Cable Arena, this will surely be one of the most popular hotels in the area. Apply today and become part of this amazing hotel's history!

POSITION DESCRIPTION

Guest Care Manager

PRIMARY PURPOSE : To assist in overseeing the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction and profitability.

RESPONSIBILITIES

Interview, hire and train staff to meet the highest levels of guest service.
Provide vision for the staff by promoting company and brand standards.
Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
Coach and mentor staff to facilitate high associate satisfaction
Process daily deposits and make collection calls to customers with direct billing approval.
Identify and take action to drive incremental revenue during high demand times through effective yield management.
Conduct daily/weekly inspections of the entire facility to ensure cleanliness and maintenance issues are addressed timely and effectively.
Review daily audit reports for accuracy and investigation of any irregularities.
Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
Interact with guests when there is a complaint and resolve it to their satisfaction.
REQUIREMENTS:

At least 3 years hotel experience (in a management or supervisory role)
Brand experience strongly preferred.
Full operational knowledge of property management system.
Experience in Food & Beverage
Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely.
Must be flexible in work hours to accommodate last minute changes in scheduling
Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
Must have strong interpersonal skills to engage and interact with associates and guests
Must be detail oriented in supervising staff, inspection of facilities and completing assignments.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

*Relocation not provided

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